- To be eligible for our complimentary shipping service, the customer's delivery address must be in a commercially zoned location. Home businesses are not considered commercial addresses.
- A commercial/business address location should be capable of receiving freight without prior notification or appointment setup and have the ability to unload with a forklift from the delivery truck.
- We recommend shipping directly to your repair shop or dealership performing repairs to take advantage of our free shipping service.
- Normal order processing time is 7-14 business days (excluding weekends and holidays).
- Please be aware that certain locations, especially in CO, UT, NY, OR, CA, and remote areas, may result in additional delivery fees. Despite potential delays due to increasing order volumes, weather conditions, or circumstances beyond our control, we will ship your order as promptly as possible.
- Keep in mind that all shipping times are estimates and not guarantees. My Car Planet will not be held responsible for any extra fees imposed by the carrier for re-delivery or storage.
- Every engine and transmission undergoes inspection before shipping to the purchaser. However, it's essential for customers to inspect all engines and transmissions at the time of delivery for any potential damage.
- Please report any instances of damage, incorrect, or missing parts before signing any shipping documents. Damaged, incorrect, or missing parts must be reported by the purchaser at the time of delivery. Failure to report damages before signing shipping documents places the responsibility on the purchaser (receiver).
- The term "purchaser" refers to any representative of the company designated to sign for delivery.